Terms and Conditions

Effective as of the 12th. 7. 2026

1. Introductory Provisions and Identification of the Seller

1.1 These General Terms and Conditions and Complaint Procedure (hereinafter referred to as the “Terms and Conditions”) govern the rights and obligations between the seller and the buyer in connection with the sale of goods and the provision of services through the online store at www.tommyneedle.sk, or in the case of orders placed by other means, provided that the contracting parties agree to the application of these Terms and Conditions.

1.2 The Seller is Tommy The Needle s.r.o., with its registered office at Čermeľské údolie 6, 040 01 Košice, Company ID No.: 48 169 391, VAT ID No.: 2120071910, VAT ID: SK2120071910, registered in the Commercial Register of the Municipal Court in Košice, Section: Sro, File No. 37386/V (hereinafter referred to as the “Seller” or “Merchant”). The Seller is a VAT payer.

1.3 Seller’s contact information: business location and address for exercising rights – Čermeľské údolie 6, 040 01 Košice; phone: +421 905 690 734; email: tommyneedle@tommyneedle.sk; website: www.tommyneedle.sk.

1.4 The supervisory authority is the Košice Regional Office of the Slovak Trade Inspection, Vrátna 3, P.O. Box A-35, 040 65 Košice 1, Supervision Department, tel. 055/729 07 05 and 055/622 76 55. Requests for inspections and inquiries may be sent to podnety@soi.sk. Website: www.soi.sk.

1.5 A “Buyer” is a natural person or legal entity that enters into a contract with the Seller. A “Consumer” is a natural person who, when entering into and performing a contract, is not acting within the scope of their business, profession, or employment. A buyer who is an entrepreneur is a person who, when entering into and performing the contract, acts within the scope of their business activities or profession.

1.6 “Goods” refers to movable items offered by the seller, in particular textile products, christening gowns and candles, patches, accessories, and other items. “Services” refer primarily to machine embroidery, textile printing, personalization, graphic design, embroidery digitization, tailoring, and other related services. Goods and services are hereinafter collectively referred to as “products.”

1.7 Personalized goods are, in particular, goods manufactured according to the buyer’s specifications or customized specifically for a particular buyer, such as a product featuring a name, date, custom text, logo, photograph, or individual embroidery or print. Simply selecting a commonly available size or color without any further customization is not considered personalization.

1.8 A supplementary contract is a contract under which the buyer acquires an additional product related to the subject matter of the main contract, provided that such product is supplied or provided by the seller or by a third party pursuant to an agreement with the seller.

1.9 The provisions of these Terms and Conditions relating specifically to consumer protection shall apply only if the buyer is a consumer. For buyers who are business entities, the provisions of Article 12 and the relevant provisions of the Commercial Code shall apply in particular.

1.10 If the seller and the buyer agree in writing to different terms, the special agreement shall take precedence. If the buyer is a consumer, a special agreement may not exclude or limit the buyer’s rights that, by law, may not be waived to the buyer’s detriment.

2. Product Information and Prices

2.1 The main product features, availability, variants, customization options, and estimated delivery time are listed for each specific product or in an individual price quote. The buyer is required to review the product description and selected parameters before submitting an order.

2.2 Product photographs and renderings are for informational purposes only. The color shown on a monitor or other device may differ slightly from the actual product, depending on the device settings, lighting, material, production batch, or technology used. This does not affect the consumer’s right to a product that conforms to the agreed-upon characteristics.

2.3 The prices listed in the online store are final and include VAT. The cost of shipping, payment, or other additional services is listed separately, and the buyer will be informed of this cost before submitting the order. The total price of the order, including all costs that can be determined in advance, is displayed on the order form.

2.4 The Seller is entitled to change product prices. A price change does not affect a contract that has already been concluded. If a time-limited offer or discount is listed for a product, it is valid for the specified period or while supplies last. When announcing a price reduction, the seller must also state the previous price to the extent required by applicable laws.

2.5 If, due to a technical error, a clearly incorrect price is listed for a product or during the ordering process, the seller shall immediately notify the buyer and propose entering into a contract at the correct price. If the buyer does not confirm the new price, the order will not be accepted; any payment already received will be refunded without undue delay.

2.6 Product availability information is approximate, unless otherwise expressly stated for a specific product. For personalized products and services, the delivery time may be affected by the submission of source materials, design approval, material availability, and the scope of the order.

3. Order and Conclusion of the Contract

3.1 The Buyer places an order by adding the selected product to the shopping cart, choosing variants and customization options, filling in the required information, selecting shipping and payment methods, and submitting the order by clicking the appropriate button at checkout.

3.2 Before submitting an order, the buyer has the opportunity to review and correct the information entered. By submitting the order, the buyer confirms that the order entails an obligation to pay the price. The button for submitting the order must be labeled with wording that clearly indicates this obligation.

3.3 A submitted order constitutes a binding offer by the buyer to enter into a contract. After submitting the order, the buyer will receive an automatic confirmation at the specified email address that the order has been received by the seller’s system.

3.4 An automatic order delivery confirmation is merely a confirmation of receipt and does not constitute acceptance of the order, unless expressly stated otherwise therein. The contract is concluded upon delivery of a separate confirmation of order acceptance or a notification that the order is being processed, or upon shipment of the goods or commencement of the agreed-upon service, whichever occurs first.

3.5 Payment by credit card or bank transfer does not in itself constitute acceptance of the order. If the seller does not accept the order, the seller will refund the payment without undue delay using the same method by which it was made, unless otherwise agreed with the buyer.

3.6 The Seller may reject an order prior to the conclusion of the contract, particularly in the event of product unavailability, an obvious pricing error, an unpaid order, incomplete or obviously incorrect information, technical impossibility of production, inappropriate source materials, or a reasonable suspicion that fulfilling the order would result in a violation of legal regulations or the rights of third parties.

3.7 If payment by bank transfer is a condition for the commencement of performance and the buyer fails to pay the price within the time limit specified in the payment instructions, the seller is entitled to cancel the order after providing prior notice.

3.8 The contract is concluded in the Slovak language. The seller shall retain the order data in electronic form for the period required by law and, upon request, shall provide the buyer with a copy of the data on a durable medium, provided that the nature and condition of the records permit it.

3.9 The seller shall provide the consumer with confirmation of the conclusion of the contract on a durable medium without undue delay, no later than upon delivery of the goods or before the commencement of the provision of the service. The confirmation shall include a summary of the order and the information required by law.

3.10 The Buyer is responsible for the accuracy of contact, billing, shipping, and personalization information. The Seller is not liable for any delay or improper performance caused by incorrect information provided by the Buyer, if the Seller could not have identified such errors despite exercising reasonable care.

4. Customized Products, Designs, and Approval

4.1 For a personalized product, the buyer is required to provide complete, accurate, and sufficiently high-quality source materials, including, in particular, text, name, date, logo, image, color specifications, dimensions, and other information necessary for production.

4.2 If the seller sends the buyer a graphic design, preview, or sample for approval, the buyer is required to thoroughly check, in particular, spelling, names, dates, dimensions, placement, color scheme, and content. Approval of the design via email or another agreed-upon method is considered confirmation of its accuracy.

4.3 The Seller is responsible for ensuring that the final product conforms to the approved design and the agreed-upon specifications. The Seller is not liable for errors in text, dates, logos, or other information that was produced exactly in accordance with the source material or design approved by the Buyer; this does not apply if the error was caused by the Seller during the processing of the source material.

4.4 The production of a personalized product or the provision of a service begins once the agreed-upon conditions have been met, specifically upon receipt of payment, delivery of the necessary materials, delivery of the textile by the buyer, and approval of the design, if such approval is required. The delivery period does not begin until the last of these conditions has been met.

4.5 Changes requested after the design has been approved or after production has begun are subject to the Seller’s approval and may result in changes to the price and delivery date. The Seller shall notify the Buyer in advance of any anticipated additional costs, if such costs can be determined.

4.6 The buyer may submit a request to cancel a personalized order via email. Since personalized goods generally do not qualify for a statutory right of withdrawal without cause, cancellation after the contract has been concluded is possible only with the seller’s consent. The seller may make its consent conditional upon reimbursement of verifiable costs incurred, particularly for graphic design, embroidery programming, materials, or production work already completed.

4.7 The provisions of this section do not limit the buyer’s rights regarding liability for defects. Even a personalized product may be the subject of a complaint if it does not conform to the order, the approved design, or the agreed-upon characteristics.

5. Payment Terms

5.1 The Buyer may pay the price using the methods offered during the ordering process, specifically by credit card online via the Besteron payment gateway or by bank transfer to the Seller’s account. Available payment methods and any applicable fees are displayed before the order is submitted.

5.2 The Buyer is required to pay the total order price within the timeframe and in the manner specified in the order or in the payment instructions. In the case of a bank transfer, payment is considered made when the amount is credited to the Seller’s account.

5.3 If an order is paid for online, the seller does not process payment card information; the payment is processed in the secure environment of the payment service provider.

5.4 The Seller is entitled to refrain from commencing production, providing a service, or shipping the goods until the price has been paid, unless payment upon delivery or another payment term has been agreed upon.

5.5 The tax invoice may be delivered to the buyer electronically to the email address specified in the order. The buyer agrees to electronic delivery of the document unless they request another available form of delivery before the contract is concluded or without undue delay thereafter.

5.6 Refunds will be issued in the manner specified in these Terms and Conditions or as agreed with the buyer. The seller will not charge the buyer a fee for refunds required by law.

6. Delivery, Acceptance, and Transfer of Risk of Damage

6.1 Goods are delivered using the methods offered during the ordering process, specifically via a courier service or to a pickup location. The specific options, shipping cost, and any conditions for free shipping will be displayed before the order is submitted.

6.2 Estimated availability and shipping times are listed with the product or in the order confirmation. For products marked as “made-to-order,” personalized products, and services, shipping times may vary. Unless another timeframe has been agreed upon, the seller will deliver the goods to the consumer without undue delay, no later than 30 days after the contract is concluded.

6.3 If the seller determines that it cannot meet the agreed deadline, it shall notify the buyer without undue delay and propose a new deadline. The consumer may grant the seller a reasonable extension of time and, upon its fruitless expiration, withdraw from the contract; an extension of time is not required if timely delivery is essential under the circumstances or if the seller has refused to deliver.

6.4 If the product cannot be delivered, the seller may offer substitute performance. Substitute performance will be provided only with the buyer’s consent. If the buyer does not accept the substitute performance or withdraws from the contract, the seller shall refund any payments received without undue delay, no later than within the statutory period.

6.5 The buyer is required to ensure that the shipment is accepted at the agreed-upon location. If redelivery is necessary for reasons attributable to the buyer, the seller may demand reimbursement for provable and reasonably incurred costs associated with the redelivery. This does not affect the consumer’s statutory right to withdraw from the contract.

6.6 The buyer is advised to inspect the condition of the packaging and the number of packages upon receipt and to document any visible damage with the carrier. Failure to perform this inspection or to sign a damage report does not relieve the consumer of their statutory rights regarding liability for defects.

6.7 The risk of accidental loss or damage to the goods passes to the consumer at the moment the goods are taken over by the consumer or by a third party designated by the consumer other than the carrier. If the consumer chooses a carrier not offered by the seller, the risk passes upon delivery of the goods to that carrier.

6.8 Ownership of the goods passes to the buyer upon their acceptance, but no earlier than upon full payment of the price. This provision does not affect the transfer of the risk of damage as set forth in the preceding paragraph.

6.9 The Seller may deliver the order in partial shipments only if this has been agreed upon or if such partial shipments do not result in additional costs for the Buyer and do not cause the Buyer undue hardship.

7. The Consumer’s Right to Withdraw from the Contract

7.1 This section applies exclusively to a buyer who is a consumer and to a contract concluded at a distance or outside the seller’s business premises.

7.2 The consumer may withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods. If goods from a single order are delivered separately, the period begins to run from the receipt of the last delivered item; for goods consisting of multiple parts or pieces, from the date of receipt of the last part or piece; for regular deliveries over a certain period, from the date of receipt of the first item.

7.3 The consumer may withdraw from the contract even before taking delivery of the goods. In the case of a service contract, the withdrawal period begins on the date the contract is concluded.

7.4 The consumer may exercise the right of withdrawal by sending an unambiguous statement to Tommy The Needle s.r.o., Čermeľské údolie 6, 040 01 Košice, by email to tommyneedle@tommyneedle.sk, or via the online form on the seller’s website. The consumer may use the model form, but its use is not mandatory. The deadline is met if the consumer sends the statement no later than the last day of the period.

7.5 If the consumer withdraws from the contract using the online form, the seller shall immediately send the consumer a confirmation of receipt of the withdrawal on a durable medium.

7.6 The consumer is required to send or deliver the goods to the seller’s address no later than 14 days from the date of withdrawal, unless the seller arranges for their pickup. The deadline is met if the goods were handed over for shipment no later than the last day of the deadline.

7.7 The consumer is responsible for the direct costs of returning the goods, unless the seller has expressly stated that it will bear those costs. It is not advisable to send the package cash on delivery, as the seller is not obligated to accept cash on delivery shipments.

7.8 The seller shall refund to the consumer all payments received under the contract, including the cost of the cheapest standard shipping method offered by the seller, within 14 days of receiving notice of withdrawal. If the consumer has chosen a more expensive delivery method, the difference compared to the least expensive standard method will not be refunded.

7.9 The seller is not obligated to refund payments prior to the return of the goods or prior to proof of their shipment, whichever occurs first; this does not apply if the seller has offered to pick up the goods.

7.10 Payments will be refunded using the same method the consumer used to make the payment, unless the parties agree on a different method that does not incur additional costs for the consumer.

7.11 The consumer is liable only for any reduction in the value of the goods resulting from handling that goes beyond what is necessary to determine their nature, characteristics, and functionality. The seller may assert a claim against the consumer corresponding to the proven decrease in value. Returning the goods in their original packaging is recommended but is not a condition for a valid withdrawal.

7.12 If the consumer has expressly requested that the service begin before the expiration of the withdrawal period and subsequently withdraws from the contract before the service has been fully provided, the consumer shall pay the seller the price for the performance actually provided up to the time of withdrawal. After the service has been fully provided, the consumer loses the right to withdraw only if the performance began with the consumer’s express consent and the consumer declared that they had been informed of the loss of this right upon full provision of the service.

7.13 In particular, the consumer may not withdraw from a contract whose subject matter is: a) goods manufactured according to the consumer’s specifications or custom-made goods, in particular products featuring individual embroidery, a name, a date, text, a logo, photograph, or other personalization; b) goods which, due to their nature, may be inseparably mixed with other goods after delivery; c) goods subject to rapid deterioration or spoilage; d) goods sealed in protective packaging that cannot be returned for health or hygiene reasons, if the protective packaging has been broken after delivery; e) a service that has been fully provided under the conditions specified in Section 7.12.

7.14 The exception to the right of withdrawal for personalized goods does not apply to the exercise of rights arising from liability for defects. If a personalized product does not conform to the order or is defective, the consumer may file a complaint in accordance with Article 8.

8. Liability for Defects and Claims

8.1 The seller is liable to the consumer for any defect that the sold item has at the time of delivery and that becomes apparent within two years of delivery. For used items, a shorter period may be agreed upon, but not less than one year. If a defect becomes apparent within the specified period, it is presumed to have existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the item or the defect.

8.2 A consumer may exercise rights arising from liability for defects only if the defect is reported within two months of its discovery, and no later than the expiration of the liability period for defects.

8.3 A defect may be reported in person at the store, by mail to the seller’s address, or by email to tommyneedle@tommyneedle.sk. The consumer must provide, in particular, their contact information, order number, or other proof of purchase, a description of the defect, and the desired remedy. Use of the complaint form is recommended but not required.

8.4 The consumer is not required to present the original sales receipt if he or she can prove the purchase from the seller in another credible manner.

8.5 The seller shall provide the consumer with written confirmation of the defect report without delay. The confirmation shall specify the timeframe within which the seller will remedy the defect. The specified timeframe may not exceed 30 days from the date the defect was reported, unless a longer timeframe is justified by an objective reason beyond the seller’s control.

8.6 If it is necessary to return the goods for the assessment or rectification of a defect, the consumer shall make them available to the seller in accordance with reasonable instructions. The rectification of the defect, the pickup of the goods for this purpose, and their redelivery to the consumer shall be carried out free of charge and at the seller’s expense if the seller is liable for the defect.

8.7 The consumer has the right to choose whether the defect should be remedied by repair or replacement. The consumer may not choose a method that is not feasible or that, compared to the other method, would impose unreasonable costs on the seller, taking into account, in particular, the value of the item without the defect, the severity of the defect, and the possibility of remedying the defect without significant inconvenience to the consumer.

8.8 The seller may refuse to remedy a defect if repair or replacement is not possible or would entail unreasonable costs, taking all circumstances into account.

8.9 The consumer is entitled to a reasonable price reduction or may withdraw from the contract, in particular if the seller has neither repaired nor replaced the item, has refused to remedy the defect, the same defect reoccurs despite repair or replacement, the defect is of such a serious nature that it justifies an immediate price reduction or withdrawal, or the seller has stated—or it is evident from the circumstances—that the seller will not remedy the defect within a reasonable time or without significant inconvenience to the consumer.

8.10 A consumer may not withdraw from the contract if the defect is minor. The burden of proof that the defect is minor rests with the seller.

8.11 If the consumer withdraws from the contract due to a defect, the seller shall refund the purchase price no later than 14 days after the item is returned or after proof of its shipment is provided, whichever occurs first. The seller shall bear the costs of returning the defective item.

8.12 If the seller denies liability for defects, it shall notify the consumer in writing of the reasons for the denial. The denial must be specific and adequately justified.

8.13 The following, in particular, are not considered defects: normal wear and tear; damage caused by improper use, washing, drying, ironing, or care contrary to the label and instructions; mechanical damage caused by the buyer or a third party, improper storage, tampering by an unauthorized person, or damage caused by an external event for which the seller is not responsible. However, the seller must be able to demonstrate the reason for the denial of liability in each specific case.

8.14 If a defect is caused solely by the unsuitability of the material, fabric, or substrate supplied by the buyer—of which the seller was unaware and, exercising reasonable professional care, could not have been aware—the seller shall not be liable for such a defect. If the seller identifies such unsuitability, the seller shall notify the buyer thereof and may refuse to perform the work.

8.15 If the result does not correspond to the approved design, the agreed-upon dimensions, placement, text, or other agreed-upon characteristics due to the seller’s actions, this constitutes a defect even in the case of a personalized product.

8.16 If a service is provided defectively, the consumer has the right to request that the defect be remedied free of charge. The seller shall provide written confirmation of the reported defect in the service and shall remedy the defect within a reasonable period of time, which may not exceed 30 days from the date the defect was reported. If the defect cannot be remedied or if the seller fails to remedy it in a timely manner, the consumer has the right to a reasonable discount or to withdraw from the contract, if the nature of the service permits it.

8.17 It is recommended that shipments containing goods subject to a complaint be properly packaged and insured. The seller is not obligated to accept shipments sent cash on delivery. This provision does not limit the consumer’s right to report a defect by mail or by means of remote communication.

8.18 Exercising rights arising from liability for defects does not preclude the consumer’s right to compensation for damages incurred as a result of the defect, provided that the statutory conditions are met.

9. Materials Supplied by the Buyer and Technological Deviations

9.1 If the buyer supplies their own fabric, product, or material for embroidery, printing, or other finishing, the buyer is required to inform the seller of the known properties and limitations of the material and to deliver it clean, undamaged, and suitable for the required process.

9.2 The Seller is entitled to reasonably inspect the material before commencing work. If the Seller identifies an obvious risk of damage, an unsuitable surface finish, color instability, material sensitivity, or any other circumstance, the Seller shall notify the Buyer and may propose an alternative method or refuse to perform the work.

9.3 The Seller shall not be liable for damage caused by a latent defect or an unknown property of the material supplied by the Buyer that could not have been detected by a standard professional inspection. The Seller is liable for damage caused by its own unprofessional conduct or failure to comply with the agreed-upon technology.

9.4 In the case of embroidery, printing, and hand finishing, minor deviations in shade, position, dimensions, or texture may occur due to the nature of the process. Such variations are not considered defects only if they are reasonable given the technology used, do not exceed standard manufacturing tolerances, and the product continues to meet the agreed-upon characteristics and intended purpose.

9.5 The buyer is required to follow the care symbols on the fabric and the seller’s specific instructions for washing, drying, ironing, and caring for embroidery or prints.

10. Graphic Materials and Intellectual Property Rights

10.1 The Buyer represents that it is authorized to use the graphic materials, logos, trademarks, photographs, images, texts, and other materials provided for the fulfillment of the order, and that their use in accordance with the Buyer’s instructions will not infringe upon the rights of third parties.

10.2 By providing the supporting documents, the buyer grants the seller a non-exclusive right to use them to the extent necessary for pricing, preparation, production, inspection, and fulfillment of the order.

10.3 If a third party asserts a claim as a result of the unauthorized use of source material provided by the buyer, the buyer shall be liable for the consequences to the extent provided by law. This provision shall not apply if the infringement was caused by the seller’s use of the source material beyond the scope of the buyer’s instructions or authorization.

10.4 The Seller may refuse or suspend an order if it has reasonable grounds to suspect that the materials are being used without authorization, contain illegal content, or that their processing may infringe on the rights of third parties or violate applicable laws.

10.5 Unless otherwise agreed in writing, production files, digitized embroidery programs, technical procedures, vector artwork, and designs created by the Seller remain the Seller’s intellectual property. The price for graphic design or programming does not, in and of itself, include the transfer of source or production files.

10.6 Texts, photographs, graphics, designs, patterns, and other content on the website for which the seller holds property rights may not be copied, distributed, or used commercially beyond the scope permitted by law without the seller’s consent.

11. Alternative Dispute Resolution for Consumer Disputes

11.1 If a consumer is not satisfied with the way the seller has handled their complaint, or believes that the seller has violated their rights, they have the right to contact the seller with a request for redress at the email address tommyneedle@tommyneedle.sk.

11.2 If the seller rejects the request for redress or fails to respond to it within 30 days of its submission, the consumer may file a petition to initiate alternative dispute resolution pursuant to Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.

11.3 The competent alternative dispute resolution entity is, in particular, the Slovak Trade Inspection Authority or another authorized legal entity listed in the register of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. Up-to-date information and a list of these entities are available on the websites www.soi.sk and www.mhsr.sk.

11.4 The option of alternative dispute resolution does not limit the consumer’s right to bring a case before the competent court.

12. Special Provisions for Buyers Who Are Business Entities

12.1 If the buyer provides a business identification number (IČO) when placing an order, or if the circumstances indicate that the buyer is acting in the course of business or a profession, the buyer shall be deemed a business buyer unless the buyer proves otherwise.

12.2 The Commercial Code shall apply by priority to the contractual relationship with a buyer who is an entrepreneur. The provisions regarding the consumer’s right to withdraw within 14 days, the consumer complaint procedure, and alternative dispute resolution for consumer disputes shall not apply.

12.3 A buyer who is a business entity is required to inspect the goods as soon as possible after the risk of damage or defects has passed and to notify the seller of any defects without undue delay after discovering them or after they could have been discovered had due professional care been exercised.

12.4 After the contract has been concluded, a buyer who is a business may cancel an order for a personalized product or custom-made item only with the seller’s consent. The seller may demand payment for work already performed, materials already procured, and other verifiable costs.

12.5 If the buyer—a business entity—is late in making payment, the seller is entitled to claim statutory late-payment interest and a lump-sum reimbursement of costs associated with the collection of the debt in the amount prescribed by law.

12.6 Disputes with a buyer who is a business entity shall, if permitted by law, be resolved by the court with subject-matter and territorial jurisdiction based on the seller’s registered office.

13. Final Provisions

13.1 Legal relationships not governed by these Terms and Conditions shall be governed by the laws of the Slovak Republic, in particular Act No. 40/1964 Coll. the Civil Code, Act No. 108/2024 Coll. on Consumer Protection, Act No. 22/2004 Coll. on Electronic Commerce, Act No. 391/2015 Coll. on Alternative Dispute Resolution for Consumer Disputes, and, in the case of relationships between businesses, Act No. 513/1991 Coll. Commercial Code, as amended.

13.2 If a consumer has his or her habitual residence in another Member State of the European Union, the choice of Slovak law does not deprive him or her of the protection afforded by the mandatory provisions of the law of the country of his or her habitual residence, provided that the conditions for their application are met.

13.3 If any provision of these Terms and Conditions is invalid or unenforceable, this shall not affect the validity of the remaining provisions. The relevant statutory provision shall apply in place of the invalid provision.

13.4 The Seller may amend these Terms and Conditions. The version in effect at the time a specific contract is concluded shall apply to that contract. The Seller shall retain previous versions in an appropriate manner.

13.5 Before submitting an order, the Buyer is made aware of these Terms and Conditions and has the option to save or print them. Checking the appropriate box confirms that the Buyer has read and understood the Terms and Conditions; it does not constitute a waiver of the Buyer’s legal rights.

13.6 The processing of personal data is governed by a separate privacy policy published on the seller’s website.

13.7 These Terms and Conditions take effect on the 12th. 7. 2026.

Documents Related to the Terms and Conditions

• Sample Form for Withdrawal from a Contract
• Complaint Form / Notice of Defect
• Privacy Policy

You can print out the form and fill it out by hand, or fill it out electronically using the “Add Text” feature in your PDF viewer. You may also notify us of your withdrawal from the contract by sending a clear and unambiguous statement to info@tommyneedle.sk. Use of the sample form is not required.